Privacy Policy

Last Updated: September 3, 2026

Pace AC respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, request services, or communicate with us.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Service or property address
  • Information submitted through website forms
  • Information provided when requesting service, scheduling an appointment, or communicating with our team
  • Other information necessary to provide our products and services

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and other website usage information.

How We Use Your Information

We may use the information we collect to:

  • Respond to questions and service requests
  • Schedule and manage appointments
  • Provide HVAC services and customer support
  • Send billing and account-related notifications
  • Send appointment reminders
  • Send dispatch and technician arrival notifications
  • Send job completion notifications and surveys
  • Improve our website, services, and customer experience
  • Maintain business records and comply with applicable legal requirements

SMS/Text Message Communications

Pace AC may collect SMS opt-in consent verbally from customers.

Customers may opt in to receive text messages either in person or over the phone. When a customer provides a phone number, Pace AC staff may ask whether the customer would like to opt in to receive SMS-based communications, including billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers who opt in will be verbally informed that:

  • Message and data rates may apply.
  • Message frequency may vary.
  • Text HELP for support or more information.
  • Text STOP to unsubscribe at any time. After opting out, no further SMS messages will be sent unless the customer opts in again.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.

For additional information regarding our SMS program, please review our Terms & Conditions at [INSERT TERMS & CONDITIONS LINK].

Sharing of Personal Information

We may share personal information with service providers and vendors that assist us in operating our business and providing services to our customers, such as scheduling, billing, payment processing, website hosting, and communications providers.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, property, customers, or others.

We do not sell or rent personal information.

We do not share mobile information or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, and improve the user experience. You can control cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting or storing information can be guaranteed to be completely secure.

Your Choices

You may contact us to request that we update or correct certain personal information we maintain about you.

You may opt out of SMS communications at any time by replying STOP to a text message from us.

You may also unsubscribe from marketing emails by following the unsubscribe instructions contained in those communications, when applicable.

Third-Party Links

Our website may contain links to third-party websites. Pace AC is not responsible for the privacy practices or content of those third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Pace AC
13335 Murphy Rd, Stafford, TX 77477
281-208-2665
info@paceac.com

For information about our SMS messaging program, please review our [Terms & Conditions].